Healthcare & Communication App

A healthcare communication solution that connects patients and medical professionals together. The application thrives on managing the healthcare ecosystem through a single chat solution.

From e-prescriptions to digital records of patients and an instant appointment scheduling, the solution comes with many such enticing features.

  • Country United States of America
  • Service Healthcare
  • Industry Multiple
  • Share

Process Followed

We at QSS focus on delivering quality projects to the clients that suffice the expectations and contribute to a sustainable approach throughout. The methodology we follow includes - identification of the problem, a feasible study of the project followed by challenges and implementation of the solution.

  • PROBLEM IDENTIFICAION
  • FEASIBILITY STUDY
  • SOLUTION IMPLEMENTATION
  • CHALLENGES
  • FINAL OUTCOME

Problem Identification

In this fast-paced world, everyone eyes to obtain a digital strategy in prominent sectors. The hospital administration has managed to seek a modern restorative approach yet realtime connection with doctors is still a challenge for many patients. QSS aims to build an app that leverages patients and connect them to the medical professionals at the speed of light.

  • Providing one to one solution in the field of healthcare
  • Single chat option for doctors and patients
  • Availability of care team to assist patients at home
  • Frequent follow-ups through application

Feasibility Study

A healthcare messaging application was needed for an engaging and seamless experience. With the single tap feature, patients can instigate group video calls or chat with utmost ease and can kick off one to one conversation. The application also allows for immense communication possibilities between patients & doctors on an instant basis.

  • Notifications to users for all calling events
  • Efficient user sign in trait with two-factor authentication
  • Initiate one to one or group video call or chat
  • Allows cross-platform calling
  • One tap health report sharing option

Solution
Implementation

User research

The intuitive approach of reviewing people helped us understand the common problems faced by patients while seeking a digital approach to medical situations. The research ultimately helped us gain insights that aided us to build better products with higher levels of user engagement.

Product discovery workshop

Transforming an idea into a fully functioning digital product is a massive undertaking. Product Discovery Workshop plays a vital role in making mobile app development a successful venture. It helped us fulfill the project requirement at ease and in every respect. The intention behind carrying out the workshop is to discuss the application development cycle with the client and mutually explore the scope of an idea and steer the project in the right direction.

We mainly discussed the final detailed tech and design specifications prioritizing the user-orientation, product concept, wireframes, and mockups. In a nutshell, we outlined all the core elements of a to-be-launched product. The workshop session helped us know exactly what product the client wants to build, what market it is for and how it will make a difference.

Competitor Analysis

The market is competitively ruthless and this is why making the solution possibly the best it can be, will dominate the market. So to say, we initiated a competitor analysis to observe where our rivals are at.

The Challenges

Even after a lot of research and attention, developing an app is not a cakewalk. There are hurdles of doubt which team crossed path while developing the mobility solution meeting client demands. We faced below challenges while building healthcare and communication app -

  • Handling VoIP notifications for a cross-platform solution
  • Manage video call and chat with the app running in the background
  • Handle mute event for video call
  • Encrypted end to end messaging
  • Track Patients electronic medical record
  • Effective community care management

Final Outcome

After realizing the customer's vision, our team of designers and the engineer put forth the methodology to formulate a web responsive mobile-based application that seeks on-demand medical attention. Let’s have a look over some of the major app features -

  • Rich UI/UX allows seamless video calling and chat experience
  • Constant integration of complex backend processing
  • HIPAA Compatible
  • Availing digitized health records on the app
  • Secured transactions and wallet option for hassle-free payment
  • Measure patient satisfaction with real-time in-app surveys
Information Architecture
Technology Stack
Swift

Swift

Java

Java

React Native

React Native

My SQL Server

My SQL Server

VoIP

VoIP

SQ Lite

SQ Lite

OpenTok

OpenTok

J2EE

J2EE

Using this app is itself an immense experience. Doctors here are so helpful and patiently hear all your concerns. I will definitely recommend this app to others.

Anonymous
Anonymous CTO
Rating
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