Community Care Communication App
We developed a secure, HIPAA-compliant communication app that enables patients and healthcare providers to connect seamlessly through one-to-one and group video calls, instant chat, and appointment scheduling. The solution integrates with existing systems to centralize e-prescriptions, digital health records, and care coordination.
Country
United States of America
Service
Mobile App Development
Industry
Healthcare
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About
The Project
The client envisioned a secure, real-time communication platform to bridge the gap between patients and healthcare providers. Despite advancements in digital healthcare, instant and reliable doctor-patient interaction remained a challenge. We developed a HIPAA-compliant mobile app integrated with the client’s existing system, offering one-to-one and group video calls, instant chat, e-prescriptions, and digital health records. Through product discovery workshops, feasibility studies, and user research, we ensured an intuitive, cross-platform solution that simplifies appointments, follow-ups, and community care—delivering seamless patient engagement and smarter healthcare management.
Process We Followed
After lining up salient details related to the project, our team outlined a course of action that would be followed to develop a comprehensive solution. The process comprised of identification of problems, considering the relevant factors of the solution, taking note of common challenges faced, technology stack to be used and coming up with the outcome in the end.
1. Problem Identification
Despite digital advances, real-time doctor-patient connection remains a challenge. QSS aimed to build a secure app enabling one-to-one care, instant chat, home assistance, and frequent follow-ups for better healthcare access.
3. Solution Implementation
Through user research, discovery workshops, and competitor analysis, we shaped the app with user-focused designs, clear product specs, and market insights to deliver a standout healthcare communication solution.
2. Feasibility Study
A secure healthcare messaging app was designed for instant, seamless doctor-patient communication with one-tap video calls, chat, report sharing, cross-platform access, notifications, and two-factor authentication.
4. Challenges Faced by QSS
Building the app required overcoming hurdles like cross-platform VoIP notifications, secure end-to-end messaging, background video call handling, EMR tracking, and seamless community care management.
5. Final Outcome Achieved
Delivered a HIPAA-compliant healthcare app with rich UI/UX, secure chat & video calls, digital health records, in-app payments, and real-time surveys—ensuring seamless care and patient satisfaction.
Problem Identification
In this fast-paced world, everyone eyes to obtain a digital strategy in prominent sectors. The hospital administration has managed to seek a modern restorative approach yet realtime connection with doctors is still a challenge for many patients. QSS aims to build an app that leverages patients and connect them to medical professionals at the speed of light.
- Providing one to one solution in the field of healthcare
- Single chat option for doctors and patients
- Availability of care team to assist patients at home
- Frequent follow-ups through application
Feasibility Study
A healthcare messaging application was needed for an engaging and seamless experience. With the single tap feature, patients can instigate group video calls or chat with utmost ease and can kick off one to one conversation. The application also allows for immense communication possibilities between patients & doctors on an instant basis.
- Notifications to users for all calling events
- Efficient user sign in trait with two-factor authentication
- Initiate one to one or group video call or chat
- Allows cross-platform calling
- One tap health report sharing option
Solution Implementation
To bring the client’s vision to life, we adopted a structured approach—starting with in-depth user research, collaborative product discovery workshops, and thorough competitor analysis. This ensured a user-focused, market-ready healthcare solution.
User research
The intuitive approach of reviewing people helped us understand the common problems faced by patients while seeking a digital approach to medical situations. The research ultimately helped us gain insights that aided us to build better products with higher levels of user engagement.
Product discovery workshop
Product discovery workshopWe kicked off the project with a Product Discovery Workshop. Discovery Workshop is our trusted format for problem-solving. Our cross-functional team spent the first day understanding the client’s vision of the product and the intent behind the application. We established the core values of the product and created User Personas.
Competitor Analysis
The market is competitively ruthless and this is why making the solution possibly the best it can be, will dominate the market. So to say, we initiated a competitor analysis to observe where our rivals are at.
The Challenges
Even after a lot of research and attention, developing an app is not a cakewalk. There are hurdles of doubt which team crossed path while developing the mobility solution meeting client demands. We faced below challenges while building healthcare and communication app -
- Handling VoIP notifications for a cross-platform solution
- Manage video call and chat with the app running in the background
- Handle mute event for video call
- Encrypted end to end messaging
- Track Patients electronic medical record
- Effective community care management
Final Outcome
After realizing the customer's vision, our team of designers and the engineer put forth the methodology to formulate a web responsive mobile-based application that seeks on-demand medical attention. Let’s have a look over some of the major app features -
- Rich UI/UX allows seamless video calling and chat experience
- Constant integration of complex backend processing
- HIPAA Compatible
- Availing digitized health records on the app
- Secured transactions and wallet option for hassle-free payment
- Measure patient satisfaction with real-time in-app surveys.
QSS delivered a HIPAA-compliant healthcare app that boosted patient engagement by 40% and improved doctor response time by 65%.
Sample Interview Questions
The app is aimed to connect patients and medical professionals together. The application thrives on managing the healthcare ecosystem through a single chat solution covering features like- e-prescriptions, maintaining digital records of patients, instant appointment scheduling etc.
- Handling VoIP notifications for a cross-platform solution
- Manage video call and chat with the app running in the background
- Handle mute event for video call
- Encrypted end to end messaging
- Track Patients electronic medical record
- Effective community care management
Yes, the app allows one to one or group video call or chat.
Technology stacks used are- Swift, Java, SQLite, React Native, MySQL Server, VoIP, OpenTonk, J2EE
Yes, we are looking to integrate facebook integration, push notification and sales API integration in the app.
Technology Stack We Used
My SQL Server
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