CRM Application
Managing scheduled meetings, follow-ups, and communications with leads/inquiries through the latest technology hybrid mobile application. Now it is easy to update real-time communication results and add new inquiries to the database.
Process Followed
Before putting the methodology of application development into practice, it was important for our team to devise a systematic approach and deliver a solution that meets the client's expectations. From emphasizing the UX/UI of the app to identifying the problems and doing beta testing of an app, many more things were required to be programmed accordingly. The QSS team followed an intensive process to create a native and hybrid application.
Problem Identification
Feasibility study
Solution Implementation
Challenges
Final Outcome
Problem Statement
Managing scheduled meetings, follow-ups, and communications with leads/inquiries through the old legacy systems i.e. desktop/web application was difficult. Delay in updating real-time communication results and adding new inquiries/prospects to the database resulted in the loss of customers and business.
Feasibility Study
To achieve census goals with the increasing market trends, it is proposed to develop an intuitive mobile & web application. This makes it easier & flexible for employees to access the functionalities of the CRM web marketing module through a mobile application (which runs on iOS and Android). This is to provide seamless conversion of leads into resident’s charts eliminating repetitive data entry.
The focus is to:
- Track real-time communication response, prospect metrics, and employee close rates to evaluate marketing effectiveness.
- Organize leads and referral sources and track marketing communications in real-time.
- Set reminders on communications.
The Challenges
Major challenges while developing the solution:
- Incorporating a large amount of data in the UI, simplifies the user experience.
- To make the mobile application work effortlessly with the existing web user interface system, thereby having seamless integration between web view and native view.
- Managing reminder notifications when the server and client side are in different time zones.
Solution Applied
Our focus was on capturing the business processes in the web user interface and developing an application with similar functionalities for mobile platforms. To make the mobile application seamlessly integrate and work in sync with the web UI, it was surmised that the best approach was to build a hybrid application that would be compatible with both iOS & Android phones
The hybrid application would ensure ease of Integration by leveraging the device’s internal programming system through an overlay which helps to enable seamless synchronization with other compatible apps. In turn, the hybrid apps work well with the device’s native applications such as email, calling, etc. to ensure a smooth user experience thereby reducing any integration issues for developers.
Needless to mention, hybrid apps reduce the development efforts to a good extent, eventually, reducing the cost.
Final Outcome
- Seamless integration of complex backend processing with rich UI/UX for end-users.
- Rich UI/UX allows the user to use the app with utmost ease for video calling and chat.
- It is easy for patients now to follow-ups and receives consultation from one or more doctors for their health-related issues.
- The high availability of the solution provides users to communicate with concerned persons at any point in time.
- Effective community care management by caregivers using this app.
Sample Interview Questions
This is a solution built for senior living communities enabling living residents to manage the sales, marketing, and customer support process at every stage. With automation marketing functionality, the application strengthens lead management and improves marketing processes.
Sales CRM software for senior living communities helps industry experts and salespersons to centralize their techniques with marketing automation functionality. With the app, living residents can-
- Track sales opportunities with ease
- Helps in managing the data of senior living communities
- Allows entering leads received from referral sources and phone calls
- Assign leads to sales staff for follow-up
This cloud-based CRM solution facilitates senior living communities to improve operations and drive better customer experience. The app is aimed at-
- Full-fledged marketing contacts management
- A calendar that marks regular activities
- Providing users with a detailed inventory management platform
- Sales process managed by a workflow engine
- Collection of big data for leadership teams
The app would be available with in-app purchases from Play Store and App Store.
Yes, we do have wirefirame available however we need support from QSS designers to prepare a robust design for the app.
- Providing Inbuilt GDPR functionality to protect data privacy
- Helps in the easy recording of communications or meetings with leads
- Follow-up reminders for every lead
- Segmented lists of customers to run marketing campaigns
- Offer real-time data updates
- Built Software solution is HIPAA compliant
Technology Stack
4D
Apollo
Graphql
Gulp
HTML5
JavaScript
React
Sass
Wakanda
Renovate unique Business Processes into Digitally Transformed solutions with QSS Technosoft!
Do you want to remove manual operations, acting as an impediment to your business growth? Realize your ideas on reliable web and mobile software solutions with our professional services. Take the first step to launch your project by filling out this form.
Elevate Your Business to New Heights!
Collaborate with Us Now for Service Excellence
Office
215 East 78th Street - Suite 200, Bloomington, Minnesota 55420
Phone