Healthcare- Patient Surveys App

A solution where patients can provide their feedback about the hospital amenities, care, and staff while undergoing treatment. It comes with a rating feature that makes the judgment part easy.

The initiative through this application will help improve health facilities to meet patient’s expectations.

Country United States of America
Service Healthcare
Industry Multiple
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Process Followed

The nature of applications varies from industry to industry and therefore, a different ideology works for each of them. Although, a standard process that needs to be followed while building an app always remains the same. We at QSS followed the five-step sequential method that helped us create a resourceful app.

PROBLEM IDENTIFICATION
FEASIBILITY STUDY
SOLUTION IMPLEMENTATION
CHALLENGES
FINAL OUTCOME

Problem Identification

Health care providers have always been our knight in shining armor when it comes to avail the best medical facilities. However, there are some health care centers that still need to get better and enhance their services. Hence, we aim to build an application where patients can provide their feedback and help hospital staff to operate in a way that meets their expectations.

Provide survey categories for the individual as well as group account users
To add various fields for collection of data
Providing health assessments to fill out for patients
Enabling open-ended audio comment for hospital staffs

Feasibility Study

As per the client's need, an application that would be functional on Android as well as on iOS needed to be crafted. The other requirements were to provide a web interface for super admin and organization admins for back-end and notification support. We move forth in listing out implementations we can make in-app after observing the problems patients have gone through.

Solution hosting over private Azure cloud
Providing Email notification during the registration process
Secure APIs implementation to support mobile app and web back-end
Notify users every 24 hours for incomplete surveys
Allowing web interface for super admin and admin

Solution
Implementation

User research

When it comes to developing an application for a separate group of people, it becomes important to understand how these people go about the idea of the solution. Keeping this in mind, we carried out user research and helped ourselves in gaining their context and perspective towards application.

Product discovery workshop

Creating an idea of a product's objectives through detailed research is one of the things that help in the success of a mobile app. Product discovery is the phase where the team visualizes the scope of the app and defines features that create value for end-users. The intention of this workshop was to understand the client's objective, potential benchmarks, competition, and market opportunities.

The product discovery workshop plays a vital role in regards to creating a digital product such as a mobility solution. This workshop helped us gain an insight into the client's prospect and ready us to operate accordingly. During the session, we discussed some of the practices that would be recounted while creating the mobility solution such as target markets, critical features for success, etc.

Competitor Analysis

Before developing a solution, watching over your competitors who are in the same business as yours is one of the primary matters to heed on. Therefore, we carried out a competitive analysis to identify strengths, threats, and opportunities for our future application.

Sample interview questions

How do you think this survey app will help health facilities to operate accordingly and meet patient's expectations?

Can you list down some reference apps (competitors apps) in the market which work similar to your requirement?

What are the features or functionalities you’re looking to integrate into your mobile app that will help patients in easy survey filling and operate hospital facilities competently?

What business objectives are you going to achieve through this survey mobile app?

Can you compile the idea of the application you want us to develop in just a few sentences?

What technology stack do you want us to use for frontend and backend development of the app?

The Challenges

Sometimes it gets tough for the team of developers to incorporate the solution that conforms to the client’s demand. While developing a resourceful app for users, we at QSS, encountered a few challenges which are listed below -

Providing convenient and time-saving survey questions
Survey completion progress by easy to understand status bar
Auto-notify users for the incomplete survey
Sending notifications to users for half-filled surveys
Secure transactions of data to maintain the patient’s data privacy
Allowing multiple surveys on the same devices

Final Outcome

Finally, the solution was ready capturing the requirements of clients. The complete system was built with backend APIs with the utmost transparency of providing surveys to our patients. The application can be accessed on both Android as well as on iOS platforms.

A seamless user-friendly approach to complete surveys with high usability
Intuitive Back-end super and organization admin interfaces
Secure transactions encrypted with AES 256 mechanism
Providing patients with personal and community chart
Featuring measurement attributes for patient satisfaction
Offline pole method to implement the survey operations

Information Architecture

Technology Stack

Node.js

Azure Service Bus

NGINX

React Native

ReactJS

My SQL Server

Cron Job Scheduler

PM2

An excellent app that lets you give your opinion about the hospital management and their staff you were admitted to. It is accessible even in offline mode and that is what I like most about this app.

Anonymous CEO

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Healthcare- Patient Surveys App