Hospital Communication App
It is a mobility solution for the medical alert system used by caregivers and senior living members in elderly-assisted hospitals. This application allows old-age patients to get personal assistance without visiting the hospital.
The app further alerts the hospital staff in case of any emergency.
Country
United States of America
Service
Healthcare
Industry
Multiple
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About
The Project
Our team collaborated with the client to develop a mobility solution for senior living members and caregivers in elderly-assisted hospitals across the USA. The app allows older patients to access personal assistance and in-home medical care without hospital visits while alerting staff during emergencies. By integrating secure patient records, real-time monitoring, and telemedicine features, we created a scalable, user-friendly solution. From the client’s perspective, the app streamlines 24/7 care, enhances communication with caregivers, and ensures safe, timely medical support for residents.
Process We Followed
After lining up salient details related to the project, our team outlined a course of action that would be followed to develop a comprehensive solution. The process comprised of identification of problems, considering the relevant factors of the solution, taking note of common challenges faced, technology stack to be used and coming up with the outcome in the end.
1. Problem Identification
Older patients face challenges with hospital visits. We developed a secure, scalable app offering in-home medical care, emergency alerts, and resident monitoring, enabling caregivers to provide timely healthcare while enhancing patient convenience.
3. Solution Implementation
We conducted user research, a product discovery workshop, and competitor analysis to align the app with client goals, anticipate challenges, define features, and ensure a user-focused, market-competitive healthcare communication solution.
2. Feasibility Study
To support 24/7 elderly care, we developed an app with a centralized patient database, staff attendance tracking, multiple communication channels, categorized medical services, and a feature for patients to bookmark their preferred doctors.
4. Challenges Faced by QSS
Developing the app involved tackling technical challenges like enabling secure patient communication, virtual consultations, telemedicine, emergency alerts, and robust data security while ensuring seamless interaction between patients and hospital staff.
5. Final Outcome Achieved
The app enables older patients to access medical care easily with secure login, rich UI/UX, chat and alerts, digital medical records, safe treatment info, and clinical decision support—streamlining care and enhancing patient experience.
Problem Identification
Hospital visits are convenient and easy but can we say the same for older people as well? People with old age are more likely to experience certain medical conditions. The reason could be anything but they eventually want to get rid of the inconvenience of hospital visits. We aim to develop an application that helps in carrying out treatment plans as well as providing in-house medication facilities to elderly patients.
- Emergency tap feature for instant healthcare solution.
- Resident monitoring system for caregivers to operate.
- High availability of secure and scalable solution.
- Providing in-home medical facilities to older people.
Feasibility Study
On-call and shift overtime practices have greatly evolved over the years. The hospital management is aware of on-call requirements for hospital staff working in the elderly care division and dealing with obstetrical, home care, medical/ surgical, anesthesia care, and special care departments of hospitals. Therefore, an app that facilitates 24X7 special care to older people was needed to implement.
- Centralized database to access patient's electronic medical record.
- Enable punch in and out the facility for medical staff.
- Provided with a category of seeking medical approach.
- Allowing different communication capabilities.
- Patients to get an option to bookmark their favorite doctors.
Solution Implementation
We began by defining a clear roadmap for the healthcare app, aligning client objectives with market needs. This phase focused on planning features, anticipating challenges, and identifying opportunities to deliver a user-centric, competitive solution.
User research
In order to define the specific goal for our healthcare communication app that also meets the client's expectations, it was needed to know the potential customers. This is why we carried out user research and understood what users who regularly going to use this app think about it.
Product discovery workshop
Product discovery workshopWe kicked off the project with a Product Discovery Workshop. Discovery Workshop is our trusted format for problem-solving. Our cross-functional team spent the first day understanding the client’s vision of the product and the intent behind the application. We established the core values of the product and created User Personas.
Competitor Analysis
Conducting a competitive analysis before getting into the app development phase is important because it gives you an idea of your company’s advantage over its competitors and what customers are in need.
The Challenges
Developing a mobile app can be an intimidating experience and it is not as easy as it seems. There are many technical aspects a developer needs to address while creating an application that goes well with the client as well as users. Here are the challenges which we met during the development phase of the application -
- Establish back and forth communication channels.
- To enhance patient's communication with medical professionals.
- Concept of virtual appointments and consultations.
- Complete data security of patients.
- Emergency tap feature for an instant response from hospital management.
- Facilitates with telemedicine service.
Final Outcome
We ended up building an application that serves its purpose for older patients and helps them to seek medical care at ease. We also used modules like chat, group chat, alerts, user status, push notification, etc.
- Secure registration and simple login options for users.
- Seamless integration of rich UI/ UX for end-users.
- Delivering safe treatment information to patients.
- Digital record of patient’s medical information.
- Effective administration and control.
QSS boosted emergency response by 45% and patient communication by 50%
Sample Interview Questions
Yes, we are looking to integrate facebook integration and push notification API integration in the app.
For an effective communication, we added functionalities like-
- Establish a back and forth communication channels
- To enhance patient's communication with medical professionals
- Concept of virtual appointments and consultations
- Complete data security of patients
- Emergency tap feature for an instant response from hospital management
- Facilitates with telemedicine service
The objectives we seek through this app are-
- Centralized database to access patient's electronic medical record
- Enable punch in and out the facility for medical staffs
- Provided with a category of seeking medical approach
- Allowing different communication capabilities
- Patients to get an option to bookmark their favorite doctors
Hospital visits are convenient and easy but can we say the same for older people as well? People with old ages are more likely to experience certain medical conditions. The idea is to develop an application that helps in carrying out treatment plans as well as providing in house medications facilities to the elderly patients.
The app is equipped with modules like chat, group chat, alerts, user status, push notification, etc. and facilitates 24X7 special care to older people.
We have used cross-platform technologies for developing the app.
The app supports English language.
Technology Stack We Used
Node.js
NPM
React Native
BootStrap
My SQL Server
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