Hospital Communication App

It is a mobility solution for the medical alert system used by caregivers and senior living members in elderly assisted hospitals. This application allows old age patients to get personal assistance without visiting the hospital.

The app further alerts the hospital staff in case of any emergency.

Country United States of America
Service Healthcare
Industry Multiple
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Process Followed

In order to build an application that serves older patients and help them to get assistance at ease, we followed a five-step persuasive process which included in-depth identification of problems, a functional study of how the app is going to benefit users, being mindful of challenges, conducting problem-solving sessions with clients and eventually bring the application into being.

PROBLEM IDENTIFICAION
FEASIBILITY STUDY
SOLUTION IMPLEMENTATION
CHALLENGES
FINAL OUTCOME

Problem Identification

Hospital visits are convenient and easy but can we say the same for older people as well? People with old ages are more likely to experience certain medical conditions. The reason could be anything but they eventually want to get rid of the inconvenience of hospital visits. Our aim is to develop an application that helps in carrying out treatment plans as well as providing in house medications facilities to the elderly patients.

Emergency tap feature for instant healthcare solution
Resident monitoring system for caregivers to operate
High availability of secure and scalable solution
Providing in-home medical facilities to older people

Feasibility Study

On-call and shift overtime practices have greatly evolved over the years. The hospital management is aware of on-call requirements for hospital staff working in the elderly care division and dealing with obstetrical, home care, medical/ surgical, anesthesia care, and special care departments of hospitals. Therefore, an app that facilitates 24X7 special care to older people was needed to implement.

Centralized database to access patient's electronic medical record
Enable punch in and out the facility for medical staffs
Provided with a category of seeking medical approach
Allowing different communication capabilities
Patients to get an option to bookmark their favorite doctors

Solution
Implementation

User research

In order to define the specific goal for our healthcare communication app that also meets the client's expectation, it was needed to know the potential customers. This is why we carried out user research and understood what users who are regularly going to use this app think about it.

Product discovery workshop

The primary objective of an application is to live up to the client’s expectations and serve users the purpose of what it is actually designed for. After carrying out user research, we held a discussion session with our client to know our competition, market opportunities and audience we are targeting through a product discovery workshop. This workshop session helped us understand more about the application such as what would be the features of the application, how to keep it more user-oriented etc.

While discussing technical aspects of the application, we came across anticipating critical business challenges that may come up during the development phase of the application and how we can surmount those challenges. By the end of a discovery workshop, we outlined business goals and objectives and streamline the entire development process.

Competitor Analysis

Conducting a competitive analysis before getting into the app development phase is important because it gives you an idea of your company’s advantage over its competitors and what customers are in need of.

Sample interview questions

Would you like to integrate or use any third-party API services for your application?

What are the features you’re looking to integrate into your mobile app that can be beneficial for patients and doctors to communicate well?

What business objectives are you going to achieve through this mobile app?

Can you summarize the idea of the application you want us to develop in just a few sentences?

How do you think the app will help elderly people to seek medical attention and solve their problems at earliest?

Do you prefer using cross-platform technologies or developing the apps natively across each platform?

In how many languages you would like the application to provide assistance?

The Challenges

Developing a mobile app can be an intimidating experience and it is not as easy as it seems. There are many technical aspects a developer needs to address while creating an application that goes well with the client as well as users. Here are the challenges which we met during the development phase of application -

Establish a back and forth communication channels
To enhance patient's communication with medical professionals
Concept of virtual appointments and consultations
Complete data security of patients
Emergency tap feature for an instant response from hospital management
Facilitates with telemedicine service

Final Outcome

We ended up building an application that serves its purpose to older patients and helps them to seek medical care at ease. We also used modules like chat, group chat, alerts, user status, push notification, etc.

Secure registration and simple login options for users
Seamless integration of rich UI/ UX for end-users
Delivering safe treatment information to patients
Digital record of patient’s medical information
Effective administration and control
To works as a clinical decision support app as well

Information Architecture

Technology Stack

React Native

Node.js

HTML5

My SQL Server

SASS

NPM

NGINX

Redux

Hospital visits are one of the things I hate most. This app provides home medical facilities which I yearned to avail for a long time. The emergency tap feature instantly connects me to the doctors. I recommend this app to everyone.