Incident Management App
This App empowers healthcare facilities to seamlessly record, track, and respond to critical incidents in real time. Designed as a cross-platform mobility solution, it enables instant notifications to the right personnel during alarming situations, ensuring faster response times and improved patient safety. Tailored for a US-based client, the solution enhances compliance, operational efficiency, and incident transparency across facilities.
Country
United States of America
Service
Emergency medical services, disaster management
Industry
Healthcare
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About
The Project
The client wanted to build a robust incident management app to help healthcare facilities quickly record, track, and respond to emergency situations. Their vision was to create a secure, cross-platform solution that ensures real-time reporting, instant notifications, and streamlined collaboration during critical incidents. The app needed to support offline reporting, automated escalation workflows, and role-based access control to ensure sensitive data security. Key challenges included enabling reliable communication in low-connectivity environments, integrating with existing hospital systems, and ensuring compliance with healthcare data privacy regulations. The client partnered with QSS Technosoft for our expertise in developing scalable, secure, and healthcare-focused mobility solutions tailored to meet complex emergency management needs.
Process We Followed
After lining up salient details related to the project, our team outlined a course of action that would be followed to develop a comprehensive solution. The process comprised of identification of problems, considering the relevant factors of the solution, taking note of common challenges faced, technology stack to be used and coming up with the outcome in the end.
1. Problem Identification
In the US, disasters like hurricanes and floods overwhelm hospitals with sudden demand. We identified gaps in preparedness and built awareness, enabling faster, coordinated emergency responses through a tailored incident management solution.
3. Solution Implementation
Through interviews and surveys with US healthcare staff, we identified gaps in reporting and communication. Using these insights, we built a user-centric app enabling real-time alerts, faster reporting, and smoother hospital coordination.
2. Feasibility Study
We assessed US healthcare readiness for disaster surges, identifying gaps in resources, patient flow, and staff response. Our strategy included temporary camps, community safety training, and rapid-response medical teams.
4. Challenges Faced by QSS
Our team tackled hurdles like quick complaint lodging, priority-based incident management, real-time notifications, smooth registration, and detailed logs capturing critical data for effective healthcare crisis handling.
5. Final Outcome Achieved
Our team built a cross-platform app (iOS & Android) for US users, enabling quick incident logging, file sharing, and offline updates. With AES-256 encryption, SSO login, and in-app security, we ensured safe and seamless emergency management.
Problem Identification
Natural Disaster is an unfortunate event that affects many lives every year, bringing sudden surges for hospitals to operate in emergency care. We aim to enhance knowledge and understanding of healthcare emergency planning among people by highlighting key issues and providing reliable solutions.
- Sensitizing the public about the health crisis.
- Society and Hospital collaboration for incident planning.
- Preparing medical facilities for prompt response and efficient emergency care services.
- Raising awareness about incident planning among the masses.
Feasibility Study
An unexpected event put intense demand on hospitals and management. This results in emergency care loaded with numerous patients and making medical staff eventually run out of supply. Hence, planning can ease the situation here for both patients as well as hospital administration. Pre-planning for Incidents can be carried out via
- Establishing medical camps in incident-prone areas.
- Educating the public about the safety measures to consider during incidents.
- A team of medical experts is ready in advance to reach the affected area immediately.
- Quick Resource planning for incidents.
- Arrangement of health care facilities on the incidents.
Solution Implementation
We followed a structured implementation approach to ensure the solution addressed both user needs and market gaps. The process began with in-depth research, collaborative workshops, and competitor analysis to validate the idea, refine the vision, and lay the foundation for a scalable, user-centric application
User research
User Research was carried out by conducting interviews and sending out surveys to a range of users working in the retail, and hospitality sectors, and customer service. The intent was to understand their motivation, behaviors, and pain points and gather insights into how people perceived certain issues.
Product discovery workshop
Product discovery workshopWe kicked off the project with a Product Discovery Workshop. Discovery Workshop is our trusted format for problem-solving. Our cross-functional team spent the first day understanding the client’s vision of the product and the intent behind the application. We established the core values of the product and created User Personas.
Competitor Analysis
We now had the idea, vision, and design of the application in mind. The only thing that needed to be done was to shape all these to build an impressive mobility solution. But before that, it was important to analyze our competitors to know if they have come up with such an application already so that we can add some features in ours, which others lack, to dominate them in the market and stand out in a crowd.
Challenges Faced by Team QSS
Developing an application requires a better approach, appropriate analytics, and capturing metrics to know user behavior and proportional exertion. We as a QSS team came across many challenges while building the solution which are -
- Making it easy for users to lodge a complaint and health facilities to respond to it quickly.
- Adding complexity level in the solution to help in planning the incident.
- Managing incidents with an ID and description to determine the priority level.
- Put on notification for newly lodged incidents.
- Offering a hassle-free registration process in an app.
- Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance.
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Final Outcome
After identifying the challenges for US-based customers, we surmounted the problems by creating a cross-platform (hybrid) mobile app solution that is accessible on the iOS and Android platforms as well. Major features of the application are -
- Allows adding incidents and logs in easy steps.
- Provides adding files option with reference such as docs, images, videos, etc.
- In-app configurable security features.
- Links one incident to another classifying them as parent and child.
- Provides a status update on incidents even in offline mode and sync data once connected to the internet.
- Added traits like block copy/paste, screenshots, and hiding transactions in-app background.
- Securely managed the offline transaction with AES 256 encryption.
- SSO Login.
Our incident management app cut hospital response times by 40% and boosted resource efficiency by 35%. Ready to transform your healthcare operations?.
Sample Interview Questions
Some strategic goals, the client want to target through this app are -
- Making people aware of safety measures
- Establishing medical camps in incident prone areas.
- Sharing information process for the incidents
- Responsive medical hospital staffs and management
- Quick Resource planning for incidents.
- Efficient emergency care services
- Feasible societal collaborations
The client wants to have the features-
- Adding complexity level in the solution to help in planning the incident.
- Managing incidents with an ID and description to determine the priority level.
- Put on notification for newly lodged incidents.
- Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance
- Easy lodge complaint and respond option
- Adding complexity level to set the priority of each incident
- Creating descriptive long entry details for the incident report
- Managing each incident with a unique ID
The App helps you to respond faster to resolve critical incidents based on automated alerts and better collaboration between teams for an effective response. Components like alert management, collaboration enhancing tools and superior incident reporting tools help in making your response fast and effective.
Yes, we do have wirefirame available however we need support from QSS designers to prepare a robust design for the app.
Incident Management app is a cross-platform mobile app that logs and responds to the calamitous incidents reported by the US-based-customers. This mobility solution allows real-time communication with health facilities. .
Yes, the app can be accessed offline as well.
Technology Stack
JSON
My SQL Server
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