Incident Management App

Cross-platform mobility solutions to record and notify health facilities about incidents in alarming situations for a US-based customer.

This solution caters to both online and offline transactions securely.

Country United States of America
Service Disaster Management
Industry Multiple
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Process Followed

Before putting the methodology of application development into practice, it was important for our team to devise a systematic approach and deliver a solution that meets the client's expectations. From emphasizing the UX/UI of the app to identifying the problems and doing beta testing of an app, many more things were required to be programmed accordingly. The QSS team followed an intensive process to create a native and hybrid application.

PROBLEM IDENTIFICATION
FEASIBILITY STUDY
SOLUTION IMPLEMENTATION
CHALLENGES
FINAL OUTCOME

Problem Identification

Natural Disaster is an unfortunate event that affects many lives every year, bringing sudden surges for hospitals to operate in emergency care. We aim to enhance knowledge and understanding of healthcare emergency planning among people by highlighting key issues and providing reliable solutions.

Sensitizing the public about the health crisis.
Society and Hospital collaboration for incident planning.
Preparing medical facilities for prompt response and efficient emergency care services.
Raising awareness about incident planning among the masses.

Feasibility Study

An unexpected event put intense demand on hospitals and management. This results in emergency care loaded with numerous patients and making medical staff eventually run out of supply. Hence, planning can ease the situation here for both patients as well as hospital administration. Pre-planning for Incidents can be carried out via

Establishing medical camps in incident-prone areas.
Educating the public about the safety measures to consider during incidents.
A team of medical experts is ready in advance to reach the affected area immediately.
Quick Resource planning for incidents.
Arrangement of health care facilities on the incidents.

Solution
Implementation

User research

User Research was carried out by conducting interviews and sending out surveys to a range of users working in the retail, and hospitality sectors, and customer service. The intent was to understand their motivation, behaviors, and pain points and gather insights into how people perceived certain issues.

Product discovery workshop

We kicked off the project with a Product Discovery Workshop. Discovery Workshop is our trusted format for problem-solving. Our cross-functional team spent the first day understanding the client’s vision of the product and the intent behind the application.

We established the core values of the product and created User Personas.

Competitor Analysis

We now had the idea, vision, and design of the application in mind. The only thing that needed to be done was to shape all these to build an impressive mobility solution. But before that, it was important to analyze our competitors to know if they have come up with such an application already so that we can add some features in ours, which others lack, to dominate them in the market and stand out in a crowd.

Sample interview questions

What are the strategic goals you are targeting for your business through this app?

Is there some groundbreaking feature for incident planning you want to implement in this application?

What is the list of the functionalities you want to implement in this app in the future?

How are you going to describe the primary purpose of your mobile app?

Do you have wireframes or app designs (PSD/AI files) ready for the application?

Can you brief us about the application in a few sentences and give an approximate idea of how many users are expected to access the app, create accounts, etc?

Do you want this application to be accessed offline as well?

The Challenges

Developing an application requires a better approach, appropriate analytics, and capturing metrics to know user behavior and proportional exertion. We as a QSS team came across many challenges while building the solution which are-

Making it easy for users to lodge a complaint and health facilities to respond to it quickly.
Adding complexity level in the solution to help in planning the incident.
Managing incidents with an ID and description to determine the priority level.
Put on notification for newly lodged incidents.
Offering a hassle-free registration process in an app.
Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance.

Final Outcome

After identifying the challenges for US-based customers, we surmounted the problems by creating a cross-platform (hybrid) mobile app solution that is accessible on the iOS and Android platforms as well. Major features of the application are -

Allows adding incidents and logs in easy steps.
Provides adding files option with reference such as docs, images, videos, etc.
In-app configurable security features.
Links one incident to another classifying them as parent and child.
Provides a status update on incidents even in offline mode and sync data once connected to the internet.
Added traits like block copy/paste, screenshots, and hiding transactions in-app background.
Securely managed the offline transaction with AES 256 encryption.
SSO Login.

Information Architecture

Technology Stack

Active Directory

AES 256

Xamarin

Ping One

FCM

JSON

Shibboleth

My SQL Server

SQ Lite

Works reliably and well in reporting the incidents. The app is simple to use and the feature to add a summary of the details makes it easy for hospitals to operate and help victims instantly.

Anonymous Founder

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