What are the strategic goals you are targeting for your business through this app?

Some strategic goals, the client want to target through this app are - Making people aware of safety measures, Establishing medical camps in incident prone areas, Sharing information process for the incidents, Responsive medical hospital staffs and management, Quick Resource planning for incidents, Efficient emergency care services, Feasible societal collaborations.

Is there some groundbreaking feature for incident planning you want to implement in this application?

The client wants to have the features - Adding complexity level in the solution to help in planning the incident, Managing incidents with an ID and description to determine the priority level, Put on notification for newly lodged incidents, Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance.

What is the list of the functionalities you want to implement in this app in the future?

Easy lodge complaint and respond option, Adding complexity level to set the priority of each incident, Creating descriptive long entry details for the incident report, Managing each incident with a unique ID.

How are you going to describe the primary purpose of your mobile app?

The App helps you to respond faster to resolve critical incidents based on automated alerts and better collaboration between teams for an effective response. Components like alert management, collaboration enhancing tools and superior incident reporting tools help in making your response fast and effective.

Do you have wireframes or app designs (PSD/AI files) ready for the application?

Yes, we do have wireframe available however we need support from QSS designers to prepare a robust design for the app.

Can you brief us about the application in a few sentences and give an approximate idea of how many users are expected to access the app, create accounts, etc?

Incident Management app is a cross-platform mobile app that logs and responds to the calamitous incidents reported by the US-based customers. This mobility solution allows real-time communication with health facilities.

Do you want this application to be accessed offline as well?

Yes, the app can be accessed offline as well.

Matrix Cellular TAB

Matrix Cellular TAB is a comprehensive CRM solution crafted to simplify and optimize sales, marketing, and customer support operations for telecom services. The multipurpose app empowers sales executives to offer international SIM cards and cost-effective internet packs to global travelers while efficiently managing and tracking all sales opportunities, customer interactions, and follow-ups. With real-time analytics and a centralized dashboard, the platform ensures seamless workflow management, enhanced decision-making, and improved customer engagement across multiple regions.

Consult with Expert

Incident Management App

Country

United States of America

Service

Web and Mobile App Development

Industry

CRM

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About

The Project

Matrix Cellular TAB is a comprehensive CRM solution designed to streamline sales, marketing, and customer support operations for telecom services targeting international travelers. The app addresses the high cost and complexity of international roaming by enabling sales executives to provide affordable SIM cards and internet packs while efficiently tracking all sales opportunities and activities. By combining real-time analytics, task management, and automated notifications, the platform enhances operational efficiency and improves customer experience. Its web-responsive design, cloud-based data synchronization, and seamless integration with external applications allow executives to manage campaigns, track leads, and evaluate market performance effortlessly. With an intuitive UI/UX, customizable dashboards, and built-in GDPR compliance, Matrix Cellular TAB ensures secure, user-friendly, and data-driven CRM management across multiple regions.

Incident Management App

Process We Followed

After lining up salient details related to the project, our team outlined a course of action that would be followed to develop a comprehensive solution. The process comprised of identification of problems, considering the relevant factors of the solution, taking note of common challenges faced, technology stack to be used and coming up with the outcome in the end.

1. Problem Identification

International travelers often face high costs for roaming and internet packs. Matrix Cellular TAB provides affordable SIMs, tracks sales activities, evaluates market effectiveness, and offers custom CRM modules for seamless operations.

3. Solution Implementation

We conducted in-depth user research and a discovery workshop to understand target audience needs, streamline development, and map end-user functionality, while analyzing competitors to shape a CRM app that adds maximum value.

2. Feasibility Study

We proposed a web-responsive CRM app to manage sales, track opportunities, integrate external apps, run marketing campaigns, and provide safe, systemized user records with notifications across time zones for improved operations and user experience.

4. Challenges Faced by QSS

Developing the CRM app posed challenges like enabling real-time sales updates, seamless web-native integration, GDPR compliance, lead assignment, activity tracking, and delivering accurate conversion and census reports.

5. Final Outcome Achieved

Our expert team delivered a CRM app with intuitive UI/UX, cloud-synced data, task management, automated sales processes, customized dashboards, and seamless web & call integration, enhancing efficiency and user experience.

Problem Identification

Travelling is fun and pleasant, however, it sometimes appears to be cumbersome too. International roaming and internet packs are the most common problems faced by international travellers. These tourists are bound to spend more money than usual for roaming services. Our aim is to provide them with less costly international SIM cards and internet packs to make their journey easy and enjoyable.

Make International SIM cards and cheap internet packs available
Easy tracking of sales activities for executives
Evaluation of market effectiveness through prospect metrics
Providing custom modules to incorporate CRM arrangement

Feasibility Study

To meet predetermined ends, we kept a close eye on the growing market trends and proposed to develop an intuitive web responsive mobile application which will manage all the sales activities and will operate as the only manageable system to track all the arrangements and matrices. We aimed to build a complete CRM solution that will help in improving operations and drive better customer experience.

Safe and systemized records of users
Incorporating notifications reminder for different time zones to administer accordingly
Integrate external applications supportively
Allow running customer marketing campaigns
Track sales opportunities with ease

Solution Implementation

To lay a strong foundation for the CRM solution, we first analyzed the project scope, business goals, and user needs. This helped us define clear objectives, prioritize features, and align the development strategy with client expectations before diving into research.

User research

In any industry, it is believed that if you have understood your target audience well, half the battle is already won. While conducting user research we paid heed on acknowledging every single pain-points and need of our end users.

Product discovery workshop

Product discovery workshops are the best way to foster the innovation which would further lead the business to grow. It is one of the earliest steps which helps in the planning and development stage of a product. We carried out a discovery workshop in mainly three stages 1) Know the project and its requirement 2) Know the target audience 3) Streamline the entire development process. It helped our project development team to get a clear picture of the product and what value it will add in a user's life.

After the successful discovery workshop, our in-house team of developers and designers developed an eye on how the product will be shaped into a fruitful asset. The team also addressed some important questions regarding the budget, overall production timeline, expected user behaviours etc. In the end, we mapped out the functionality of the end-users because after all, this is the group we are eventually targeting.

Competitor Analysis

After the user research and product discovery workshop, it was important for us to discover similar solutions available in the market in order to identify the resourcefulness of these apps and the business strategy of their deliverers.

Challenges Faced by Team QSS

Sometimes developing an application seems nothing less than climbing a mountain. It is because there are many common inquiries a development team comes across while crafting a solution.

Offer real-time sales and data updates
Providing seamless integration between web view and native view
Inbuilt GDPR functionality protects data privacy
Assign leads to sales staff for follow-up
Mark regular activities through the calendar
Providing with accurate conversion and census reports

Final Outcome

After ensuring the range of advantages confined with a solution and in-depth analysis of the project, our seasoned team of developers crafted adept solutions prioritizing user experience, user interface, and clear internal structures.

Intuitive UI/UX with responsive dashboard
Data synchronization with the cloud
Easy navigation through task management
Customized reports and dashboards for transparent statistics view
Automate some aspects of the sales process
Web and Call Automation and Integration

Boosted sales efficiency by 40% and improved lead tracking accuracy by 65% with our CRM-driven mobile solution. Ready to scale your business with smart solutions? Partner with QSS today!

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Sample Interview Questions

How do you think the app will help manage customer relationships and keep track of all the sales opportunities and activities effectively?

Operating as a complete CRM solution, this multipurpose application manages all the sales, marketing and operations of customer assistance with ease.

Make International SIM cards and cheap internet packs available
Easy tracking of sales activities for executives
Evaluation of market effectiveness through prospect metrics
Providing custom modules to incorporate CRM arrangement

Which automation software would you like to integrate into the app in order to automate the sales process?

We have incorporated the CRM software into the app in order to automate the sales process.

What is the USP of the app that sets you apart from your competitors and will help you gain more investors?

Some USPs of this app are:-

It offers real-time sales and data updates
Providing seamless integration between web view and native view
Inbuilt GDPR functionality protects data privacy
Assign leads to sales staff for follow-up
Mark regular activities through the calendar
Providing with accurate conversion and census reports

How have you planned to manage the quote and order management in the app to automate the CRM process?

The app automates quote generation, approval, and order conversion with real-time tracking and notifications. It ensures faster processing, reduces manual errors, and improves sales efficiency.

What are your plans to carry out proper customer segmentation to understand each customer's requirement?

We carried out a discovery workshop in mainly three stages:-

Know the project and its requirement
Know the target audience
Streamline the entire development process. We addressed some important questions regarding the budget, overall production timeline, expected user behaviours etc. And finally, we mapped out the functionality of the end-users because after all, this is the group we are eventually targeting.

What business objectives are you going to achieve through this mobile app?

Some objectives we want to achieve are:-

Safe and systemized records of users
Incorporating notifications reminder for different time zones to administer accordingly
Integrate external applications supportively
Allow running customer marketing campaigns
Track sales opportunities with ease

Technology Stack

React JS

Node JS

Python

HTML

Gitlab

Twilio

CSS

Git

My SQL Server MongoDB

Phone Gap

What Our client has to say!

" I feel fortunate enough to partner with the QSS team for my app development. The team has expertise in managing and completing the project within the timeline and team is literally the powerhouse of knowledge. "

Anonymous

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