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Test Case Study​

Cross-platform mobility solutions to record and notifying health facilities about incidents in alarming situations for a US-based customer.


This solution caters both online and offline transactions securely.

  • Country United States of America
  • Service Disaster Management
  • Industry Multiple




Process Followed

Before putting the methodology of application development into practice, it was important for our team to devise a systematic approach and deliver a solution that meets the client's expectations. From emphasizing the UX/UI of the app to identifying the problems and doing beta testing of an app, many more things were required to be programmed accordingly. The QSS team followed an intensive process to create a native and hybrid application.


Problem Identification  

feasibility study  

solution implementation


challenges  

final outcome  
Process

Problem Identification 

There are many major incidents that have significant impacts on people's health, placing additional demands on health- care organizations. Our aim is to enhance knowledge and understanding of health- care emergency planning among the wider research community.

  • Awareness to the public about the incident
  • Society and Hospital collaboration for incident planning
  • Preparing organizations and prioritization and decision making on incident plans
  • Arrangement of medical facilities for incidents with quick response
Feasibility

Feasibility Study

An incident may increase the demand for health care or may reduce its supply, or both. Increase in demand. Similarly, the supply of health care, which relies on a range of structures, processes, and resources including human resources, facilities, organization, equipment & supplies.

  • Information center to maintain situational awareness against incidents
  • Sharing information process for the incidents
  • Check on things going on in and around your jurisdiction(s)
  • Quick Resource planning for incidents
  • Arrangement of health care facilities on the incidents

Solution Implementation

User research

User Research was carried out by conducting interviews and sending out surveys to a range of users working in the retail, hospitality sector, and customer service. The intent was to understand their motivation, behaviours, pain points and gather insights on how people perceived certain issues.

Product Discovery Workshop

Product discovery workshop

 We kicked off the project with a Product Discovery Workshop. Discovery Workshop is our trusted format for problem-solving. Our cross-functional team spent the first day understanding the client’s vision of the product and the intent behind the application.


We established the core values of the product and created User Personas.

We established the core values of the product and created User Personas.


Competitor Analysis

We now had the idea, vision, and design of the application in mind. The only thing that needed to be done was to shape all these to build an impressive mobility solution. But before that, it was important to analyze our competitors to know if they have come up with such an application already so that we can add some features in ours, which others lack, to dominate them in the market and stand out in a crowd.

Sample Interview Questions


Some strategic goals, the client want to target through this app are- 

  • Making people aware of safety measures 
  • Establishing medical camps in incident prone areas. 
  • Sharing information process for the incidents 
  • Responsive medical hospital staffs and management 
  • Quick Resource planning for incidents. 
  • Efficient emergency care services 
  • Feasible societal collaborations 

The client wants to have the features-  

  • Adding complexity level in the solution to help in planning the incident.  
  • Managing incidents with an ID and description to determine the priority level.  
  • Put on notification for newly lodged incidents.  
  • Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance. 

  • Easy lodge complaint and respond option 
  • Adding complexity level to set the priority of each incident 
  • Creating descriptive long entry details for the incident report 
  • Managing each incident with a unique ID 

The App helps you to respond faster to resolve critical incidents based on automated alerts and better collaboration between teams for an effective response. Components like alert management, collaboration enhancing tools and superior incident reporting tools help in making your response fast and effective.

 Yes, we do have wirefirame available however we need support from QSS designers to prepare a robust design for the app.

Incident Management app is a cross-platform mobile app that logs and responds to the calamitous incidents reported by the US-based-customers. This mobility solution allows real-time communication with health facilities.

Yes, the app can be accessed offline as well.

Challenges

The Challenges

 Developing an application requires a better approach, appropriate analytics, and capturing metrics to know user behavior and proportional exertion. We as a QSS team came across many challenges while building the solution which are-

  • Making it easy for users to lodge a complaint and health facilities to respond to it quickly.
  • Adding complexity level in the solution to help in planning the incident.
  • Managing incidents with an ID and description to determine the priority level.
  • Put on notification for newly lodged incidents.
  • Offering a hassle-free registration process in an app.
  • Creating descriptive log entry details that consist of - Incident ID, Name of the complainant, Accident summary with type, date, time, place, and assigned assistance.

Final Outcome

We developed a hybrid (cross platform) Mobile App Solution (Android & iOS) against the challenges that we identified for a US- based customer. Major features as per the challenges we have faced are:

  • Add Incidents (including Logs and Files)
  • Action Request and Conformation for Incident
  • Offline transactions support
  • Securely managed the offline transaction
  • SSO Login
  • Dynamic UI forms generation


Final Outcome
Architecture

Technology Stack  

Active DirectoryActive Directory
AES 256AES 256
Xamarin Xamarin ​
Ping OnePing One
FCMFCM
JSON JSON
C#C#
Shibboleth Shibboleth ​
My SQL ServerMy SQL Server
SQ LiteSQ Lite

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  • Discuss the subsequent steps, frequently resulting in finding the perfect match within less than one day.
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