Reward Point Program
Reward Point Program is a responsive web application that allows users to earn reward points when they pay their electricity bills. These points can later be redeemed for vouchers, merchandise, cashback, or other perks. The platform encourages customer loyalty by making regular bill payments more rewarding and engaging.
Country
United States of America
Service
Web App
Industry
Multiple
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About
The Project
The Reward Point Program app was designed to modernize and simplify customer reward tracking for electricity bill payments in the U.S. The solution not only tracks payments and reward points but also allows users to redeem rewards seamlessly, enhancing overall user engagement. From monitoring points to redeeming them via vouchers or cashback, the app covers every essential aspect of a loyalty program while offering a user-friendly interface.
Process We Followed
After lining up salient details related to the project, our team outlined a course of action that would be followed to develop a comprehensive solution. The process comprised of identification of problems, considering the relevant factors of the solution, taking note of common challenges faced, technology stack to be used and coming up with the outcome in the end.
1. Problem Identification
The client needed an app to boost loyalty by rewarding electricity bill payments. Goals included smooth reward redemption, converting points into vouchers or cashback, tracking user behavior, and encouraging consistent bill payments.
3. Solution Implementation
We conducted user surveys, interviews, and workshops to shape a user-centric app. Competitor analysis of SBI Freedom Rewards, Landmark Rewards, CRED, and WINDS helped identify best practices and opportunities to differentiate our solution.
2. Feasibility Study
We evaluated the market potential for a reward-based electricity bill payment app. Key features included customer listings with geo-targeting, a loyalty point tracker, an e-wallet for points, and the ability to gift vouchers, all within an elegant web UI.
4. Challenges Faced by QSS
Developing the app meant tackling UX simplification, integrating a points wallet, building flexible reward rules, enabling secure payments, meeting security compliance, and supporting multiple stores for seamless reward redemption.
5. Final Outcome Achieved
Built with React JS, Node.js, MongoDB, and AES encryption, the web app delivers a secure, high-performance experience. Users can track and redeem points, enjoy personalized offers, automated rewards workflows, geo-targeted redemptions, and partner store integration.
Problem Identification
Attaining rewards against a bill payment is considered as a disciplined effort. However, users are more entitled to get rewarded on making regular and frequent transactions. With that said, the client approached us with the idea of making an app that allows users to enjoy the host of benefits against electricity bill payment.
- Seamless rewards reclamation
- Enable users to redeem points in vouchers or adjust against bill
- Trackable user behavioural analytics
- Allow converting the points for cashback
Feasibility Study
While indulging in conversation with the client, we realized the importance of their business requirements. The client was more focused on enhancing customer loyalty that tracks their electricity bill payment and rewards them accordingly. It was required to implement a web-based app which should have an elegant UI.
- Increase the customer lifetime value
- Facilitate users to provide vouchers to anyone to redeem
- Customer listings and geo-targeting
- Loyalty program point tracker
- E-wallet for restoring points
Solution Implementation
Through user research, a discovery workshop, and competitor analysis, we defined a clear roadmap, aligned client goals, and ensured our app is user-focused, market-ready, and competitive.
User research
To gather user insight and understand the market for our app, we carried out user research among a group of people which helped us in understanding the potential of the application and how we can keep it user-oriented.
Product discovery workshop
The primary objective of an application is to meet the client’s expectations and serve the purpose in the marketplace for what it is actually built for. In order to understand the premise of the solution and every requirement of the project, we held a session of product discovery workshop for the client as well as the members who were involved in the project development. The goal of this workshop was to provide thorough information about the project to the development team.
Discovery workshop plays a crucial role in shaping the ideal approach for the digital product. With the help of this discovery workshop, the project development team outlined the potential challenges and simplified it through a structured roadmap. Discovery workshops have always proved to be the best practice to carry out before getting into solution development. It facilitates the maximum usage of resources.
Competitor Analysis
The mobile app industry is one of the highly competitive industries at present. To make our app stand as best in the marketplace, we ran a competitive analysis and gained a good understanding of the important tactics or strategies being used by current marketers.
Challenges Faced by Team QSS
Building a mobile app is quite a technical task. While going through different phases of developing and designing the reward point program app, the team of developers at QSS came across many difficulties out of which some major ones are mentioned below.
- Simplify the user experience
- In-app wallet to receive reward points
- Advanced & easy to use rewards rules
- Implement the secure payment options
- Comply app with security requirements
- Support multiple stores for a reward claim
Final Outcome
The QSS Technosoft team presented the secure and performance-oriented architecture to the client explaining the complete process flow and the details of the tech stack. We began the application development in agile mode and managed the product/ sprint backlog on Gitlab.
- Smooth customization and bespoke design
- Easily track reward points
- Automated process and workflow
- Personalized by customer segments
- Seamless integration with stores
- Automate geo-targeting for nearby stores to redeem rewards
Our Reward Point Program app simplifies loyalty tracking, boosts customer engagement, and ensures seamless point redemption. Ready to build a customized rewards solution with QSS Technosoft?
Sample Interview Questions
The special features or functionalities integrated include:
- Smooth customization and bespoke design
- Easily track reward points
- Automated process and workflow
- Personalized by customer segments
- Seamless integration with stores
- Automate geo-targeting for nearby stores to redeem rewards.
HTML5, CSS3, Node.js, ReactJS, AES256, MongoDB, GitLab, CCAvenue API, Quicksilver API are some tech stacks used in app development.
Yes, the app is integrated with the push notification functionality for quick reward claims and expiration reminders for users.
QSS proficient engineers have used CCAvenue API as a payment gateway into the Rewad Point Program app
For tracking the loyality and reward points, QSS team of developers have integrated Loyalty program point tracker software into the app.
SBI Freedom Rewardz, Landmark Rewards, CRED App, WINDS are some similar kind of apps.
Technology Stack
What Our client has to say!
"The nurtured team of QSS Technosoft employed my app with over-the-top features. What I liked most about this company is that they completed the project within the timeline."
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