Reward Point Program
It is a responsive web app which enables users to earn reward points against electricity bill payment which can later be converted into vouchers.
It is a reward-based solution program where customers can stack up the points and redeem them later for a variety of perks such as merchandise, cash, gift vouchers and more.
- Country United States of America
- Service
- Industry Multiple
Process Followed
A reward point system has become a vital part of the retail business. Receiving rewards against electricity bill payment is becoming more exciting for customers. QSS Technosoft believes in user and client retention and therefore follows a transparent process of constructing a solution where the clients can keep the note of app development progress at every stage.
Problem Identification
feasibility study
solution implementation
challenges
final outcome
Problem Identification
Attaining rewards against a bill payment is considered as a disciplined effort. However, users are more entitled to get rewarded on making regular and frequent transactions. With that said, the client approached us with the idea of making an app that allows users to enjoy the host of benefits against electricity bill payment.
- Seamless rewards reclamation
- Enable users to redeem points in vouchers or adjust against bill
- Trackable user behavioural analytics
- Allow converting the points for cashback
Feasibility Study
While indulging in conversation with the client, we realized the importance of their business requirements. The client was more focused on enhancing customer loyalty that tracks their bill electricity bill payment and rewards them accordingly. It was required to implement a web-based app which should have an elegant UI.
- Increase the customer lifetime value
- Facilitate users to provide vouchers to anyone to redeem
- Customer listings and geo-targeting
- Loyalty program point tracker
- E-wallet for restoring points
Solution Implementation
User research
To gather user insight and understand the market for our app, we carried out user research among a group of people which helped us in understanding the potential of the application and how we can keep it user-oriented.
Product discovery workshop
The primary objective of an application is to meet the client’s expectations and serve the purpose in the marketplace for what it is actually built for. In order to understand the premise of the solution and every requirement of the project, we held a session of product discovery workshop for the client as well as the members who were involved in the project development. The goal of this workshop was to provide thorough information about the project to the development team.
Discovery workshop plays a crucial role in shaping the ideal approach for the digital product. With the help of this discovery workshop, the project development team outlined the potential challenges and simplified it through a structured roadmap. Discovery workshops have always proved to be the best practice to carry out before getting into solution development. It facilitates the maximum usance of resources.
Competitor Analysis
The mobile app industry is one of the highly competitive industries at present. To make our app stand as best in the marketplace, we ran a competitive analysis and gained a good understanding of the important tactics or strategies being used by current marketers.
Sample Interview Questions
The special features or functionalities integrated include:
-Smooth customization and bespoke design
-Easily track reward points
-Automated process and workflow
-Personalized by customer segments
-Seamless integration with stores
-Automate geo-targeting for nearby stores to redeem rewards.
HTML5, CSS3, Node.js, ReactJS, AES256, MongoDB, GitLab, CCAvenue API, Quicksilver API are some tech stacks used in the app development.
Yes, the app is integrated with the push notification functionality for quick reward claims and expiration reminders for users.
QSS proficient engineers have used CCAvenue API as a payment getaway into the Rewad Point Program app.
For tracking the loyality and reward points, QSS team of developers have integrated Loyalty program point tracker software into the app.
SBI Freedom Rewardz, Landmark Rewards, CRED App, WINDS are some similar kind of apps.
The Challenges
Building a mobile app is quite a technical task. While going through different phases of developing and designing the reward point program app, the team of developers at QSS came across many difficulties out of which some major ones are mentioned below.
- Simplify the user experience
- In-app wallet to receive reward points
- Advanced & easy to use rewards rules
- Implement the secure payment options
- Comply app with security requirements
- Support multiple stores for a reward claim
Final Outcome
The QSS Technosoft team presented the secure and performance-oriented architecture to the client explaining the complete process flow and the details of the tech stack. We began the application development in agile mode and managed the product/ sprint backlog on Gitlab.
- Smooth customization and bespoke design
- Easily track reward points
- Automated process and workflow
- Personalized by customer segments
- Seamless integration with stores
- Automate geo-targeting for nearby stores to redeem rewards
Information Architecture
Technology Stack
Mongo Db
CSS
HTML
AES
Git
React Js
Node.js
"The nurtured team of QSS Technosoft employed my app with over the top features. What I liked most about this company is that they completed the project within the timeline."
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