Mother Dairy IRMS is a ticket tracking and management tool. The system’s strong point is that it acts as a self-service request management platform for users.
With the help of an interactive and congenital dashboard, the users can easily create, edit and search requests.
While creating this simple and suitable ticket management tool, we paid attention to making the application intuitive to users and easy for them to check the status of submitted queries. From the identification of problems to creating an impressive solution, we consolidated the whole strategy in a five-step elementary process.
PROBLEM IDENTIFICATION
FEASIBILITY STUDY
SOLUTION IMPLEMENTATION
CHALLENGES
FINAL OUTCOME
Most ticket tracking software is designed in a way that they can resolve the queries raised by users as early as possible. But when it comes to delivering such promises, many traditional ticketing tools fall short. This results in affecting user management and prioritizing the requests. We aim to deliver a multipurpose app that automates the assignment of complex queries on the move.
The traditional way to track and manage the user's requests is kind of intricate. They appear easy at first sight but are complicated. To eliminate this conventional way of ticket management and help users with their queries at the earliest, we aimed at crafting a mobile-based solution that can efficiently manage and track the requests created by users and write back to them with a valid response.
To measure user behavior and get their viewpoints for statistical analysis, we carried out user research and eventually got an in-depth understanding of the trouble they run into while posting their query on any of the ticket managing tools.
A product discovery workshop, which is mainly a collaboration among clients and the project management team, helps in accumulating information and evaluating the scope of the project to the core. This activity is mainly executed before the solution gets into the development phase. To make the industry-dominant ticket management tool, we aligned the session with our client and discussed the wide array of standpoints in respect of the application.
We at QSS believe in the concept of the more you discuss the idea and vision of the product, the better knowledge you will have about that project which ultimately helps in creating a successful and impressive solution. With that said, we addressed issues relating to business goals, user experience, creativity, and technique to the client and presented them with a well-defined set of objectives to prevail over such problems.
Running a competitive analysis helps in gaining a good understanding of the business strategies of similar industries. We closely examined the other ticket management tools and understood the downside.
A good ticketing tool manages the user’s requests effectively and within a timeframe. While developing such a tool, ticket automation and deflection were two major areas our team of developers struggled to implement. A few more challenges faced are -
Our team of experts integrated highly competent technologies such as artificial intelligence to automatically convert customer queries into tickets. This interactive ticketing system also keeps the customer base organized and ensures no customers are left unattended.
Xamarin
C#
ASP.NET
MS SQL Server
GitLab
QSS team has expertise in building new-age design & technology by creating bespoke mobility solutions. The team drove through the various methods and developed a constructive hybrid app.
Prev Case Study
Managing all the sales, marketing and operations of customer assistance.
Next Case Study
Offering transcription services to law enforcement agencies across USA.
Do you want to remove manual operations, acting as an impediment to your business growth? Realize your ideas on reliable web and mobile software solutions with our professional services. Take the first step to launch your project by filling out this form.
This ebook will uncover the six most important factors that you should always strive to make your business mobile application a success. Targeting these factors & avoiding the simple mistakes in your mobile app will help businesses get the most out of their mobile apps.
